‍Retail Excellence

Collaborating with a diverse array of brands to enhance their effectiveness, strategic thinking, and operational expertise in the retail sector, as well as in sales and operational teams across various other sectors.

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‍Retail Excellence

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Retail Excellence

Effective, thoughtful & disciplined. We are ‘strategy to execution’ retail experts.

Customer expectations are rapidly changing at a challenging pace, expedited due to Covid-19. We solve for this plus other persistent industry challenges with:

  • Over several decades of retail leadership and operational experience.
  • Extensive international and cross-sector expertise.
  • Decades of international airport retail expertise with firsthand experience across 15 of the top 20 global airports.
  • Retail Foreign Exchange specialists backed by +80 years of experience.
  • Successfully motivating, innovating & leading retail teams, some with a headcount upwards of 3,500.

We partner with you to reimagine your retail proposition and, importantly, make the ‘basics brilliant’. We do this by tooling your teams with what they need to trade smarter by becoming more effective and efficient. By creating your bespoke strategy-to-execution playbooks, we support your retail business to innovate and become more digital, disciplined and customer-centric.

Next to coaching your existing team to think and do differently, we have the depth also to level up your talent pool through executive search or developing and establishing a comprehensive recruitment program.

We collaborate to unlock the building blocks of optimisation, which we call the 1%ers, that quickly add up to become sales and service game-changers whilst levelling up operations from good to great. Our proven methods leave your team supplemented with the skills to ‘see one’, ‘do one’, and then ‘teach one’.

Check out how we helped one of our many partners achieve Retail and Performance Excellence...